Below FAQ are some common concerns of our customers before purchasing the items, if you have other questions, please just send it to support@jumily.com

What Shipping Method we use?

We use Yanwen Logistic to ship your package ,depending on your location.

How long will it take to get my package?

Please make sure that We follow below steps:


Usually, our orders are processed in two steps, in the first step, we will process your order at our warehouse which might be processed on the same business day at our end, however, if your ordered purchased items are pre-order, it may take 5-7 business days.
In the second step: the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world, most orders can be shipped within 15-20 business days.
Note: Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving emergency and necessary medical equipment. This could mean that your package may be withheld from the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

Do you ship internationally?

We ship worldwide! We provide free shipping upto $39 and below $39 customers needs to pay $14 and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals. to get updated all the times follow us our social media links Facebook Facebook Jumily_official & Instagram Jumily.official .

Do you Provide Free Shipping?

We provide free shipping to the United States, Canada, Mexico, the United Kingdom, Germany, France, and Australia for all orders above $39.99*! Any order below this amount will be charged a flat rate of $14.99. Please note - Heavy and Fragile items are subject to additional shipping. Charges that are levied on a per-product basis. These items are not eligible for Free Shipping Over $39.99.

Is buying on-line safe?

Your Shipping with Us is 100% safe. If you are not receiving your orders please contact with our Customer Support.

How I can Return My Items?

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE* You can choose between a refund in store credit or a refund to your original payment method.
We don't cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days. Please Contact Us to initiate a return! :)

Note: Guidelines to return an items.

If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! Please Note that, We do not cover costs for return shipping , Please contact us to know where to return the items.

Return timeframes depend on how soon you are able to ship the products and when we receive them.

If Customer receive Damaged or Defective Items?

We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date. We apologize for your less than perfect experience.

Your satisfaction is always Our first Preference !

How do I cancel my orders?

As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!

If your order has been shipped; we ask that you follow our return policy in order to get a full refund once you receive your product! This means we CANNOT cancel your order it must be refunded.

We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

Where the items need to be returned?

We operates in many countries around the world! We have multiple warehouses based out of USA, and South Asia. Our head office is located at Jing'an District, Shanghai, China.
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment center to their geographic location. Contact Us



Do you have any other Question?

If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at support@jumily.com we're here to help!